Poor service from my insurer PMD

On 2023/10/23 on Monday evening i was involoved in an accident where i called my insurer PMD and informed them so they could assist and they assisted by sending a tow truck to tow my vehicle and the vehicle was towed to Technispray penalbeaters Lenasia that evening, well the following day i give my insurer PMD the information that they required from me, and they give me a ref no. CL***8 and Policy no. MS***, well i was told they will get back to me if theres more information they need from and had to wait, well i waited and days passed by n called and asked where my case stands and i was told they have submitted my claim to their superiors to make a final decison and had to wait for 7 working days and i waited and those 7 working days lapsed and i called my insurer again and i was told my case was resubmitted again and i was sent an sms saying they will contact me within 48 hours and that was on the 16th of November 2023 but still i was not contacted and given they final decison on the claim and the sad n fraustrating part is I'm the one who is calling and making followups and tomorrow is the 23rd of November which marks a month with my claim not being dealt with and they don't even bother contacting me and from my past expirence with claiming from insurance it only took 10 working days and my claim was approved and paid but with PMD its a different story and I'm their client and I'm the one who's making followups by calling and asking they don't bother to do so , yet I've never skipped to pay a premium to the its always paid on time , so I'm stressed and i need help so my insurer is dealt with .