Poor Service for a Claim

It Has extremely poor, disappointing. I refer to your recent correspondence in which you have offered a settlement of R1,000 for my tyre replacement claim. I find this offer wholly unacceptable, unreasonable, and inconsistent with both the facts of the claim and the obligations imposed on insurers under the Short-Term Insurance Act and the Treating Customers Fairly (TCF) framework.

I submitted a valid quotation from a reputable tyre supplier for the replacement of two tyres, amounting to R5,111. This was provided as required, in full compliance with your claim process. Your offer of R1,000 does not in any way indemnify me for my loss and is a clear failure to honour the principle of insurance — to place the insured in the same financial position they were in prior to the loss.

During ALL my discussion, calls and messages exchanged with all agents, it was omitted to mentioned this “Capping” issue.