Poor Service

This is just an update on the progress of my vehicle at Nu Wagon Autobody. I visited the workshop yesterday on 19/07/223 and I discovered the following about my vehicle 1. They have not attended to my car yet and no job card. 2. The car is currently standing in the Sun outside on their premises for over three months while I was thinking they are currently busy with it. 3. The car has been moved to another location without my knowledge. 4. On 17/07/2023 I received an sms from my insurer(PMD) that the vehicle is in the stripping department, awaiting parts. This is not true the car is laying just outside with no progress. 5. I told my insurer not to take my vehicle back to Nu Wagon since they failed to repair my car at first, very rude management(Mr. Brian), and my request was not fulfilled.

I have attached all the pictures to show where my vehicle is been held at the moment and where they claimed that the vehicle was repaired before. Please see the before and after repair pictures.

I am not happy at all with my insurer(PMD), dishonest, no communication, and their service provider(Nu Wagon).

Your urgent assistance will be highly appreciated since I have been without my vehicle for the past four months.