Poor Service Delivery Lack of communication

My car was ****** almost a month ago once i reported it to PMD they were very helpful in the beginning called me almost every day for documents they needed from me once i submitted all the documents i barely heard from them , eventually they called and said postnet is fetching the natis documents and the vehicles keys a week later postnt comes again no communication from PMD i then called them they told me they waiting on the deregistration document from me for which i was shocked because i wasnt told about this in the beginning and here i am sitting without the cars Natis document. ive been running up and down trying to get it deregistered but obviously i cannot do it without the document for which i informed the insurance last week they said postnet is coming to drop my natis document and up until today still no natis document and still no communication from PMD unless i call them for which they keep saying postnet is coming postnet is coming . i am very frustrated im almost a whole month without a car , i never had this issue with my previous insurance and never did i have to deregister a car the insurance use to do it. my point is why wasnt i told about this before my natis doc and vehicle keys was picked up. everyday im calling PMD with no luck this is really not on . REF no 31.10.2022.11.46.***.177919 , Tlomela , REF no Seboke Mabilo 10H22 28/10/2022 , Ref no Reea Mongoato