Poor service

I'm working for Santam insurance and i have been dealing with claims that were registered last week and weekend which then approved and parts were ordered already.

With PMD, I have registered a claim 3 weeks ago and to date the feedback that I'm receiving each day is claim is on "validation" and this is the 2nd time that PMD is delaying my claim - I've sent everything that was needed the same day because i thought that will fast track a claim. A minor damage claim of a vehicle collided with a gate post is taking close to a month to be validated. this is unacceptable for their client and is giving a business a bad review if they not pulling their socks up. I went far as using my own money to buy parts so we can fast track the claim ASAP when MBR opens but even that effort at this stage is useless because they taking so much time to give their client feedback ASAP.

Its a second time experiencing this poor service from them.

Poor service!!!!