Poor Service

I am car insurance client for Prime Meridian, I had a car accident on the 25th May 2023, I got authorization to fix my car on the 12th June 2023 but unfortunately their network panel beater is fully booked until end of July 2023 I then went to professional panel beater (Technostar) to get a new quote because I can't wait until end of July, quote was sent to PMD on the 15th up until today which is a whole week am sitting here without getting update I call them every day since Tuesday 20th June all am hearing is quote is still with their accessor am so depressed driving a damaged car is so stressing, their premiums are reasonable but their service, attendance and turn around time is horrible. They don't care about their clients, with my 17 years experience as a car insurance holder it my first time to come across such a poor service. If I don't get approval by today 23 June 2023 I will have to fix my car at my own cost while I pay R1470.00 monthly premium. I will not recommend PMD to any person I care about. Am so depressed