KP
Keo P
1 reviews | Active since Jun 2022
06 Jun 2022, 11:50
Poor service
Poor service. My car had an exterior damage due to an accident but it was driving well for weeks took it in for repairs. A week later they tell me the car has mechanical damage which they do not cover. They towed the car back to me. I discovered that they tempered with the car. The stater was changed and the lights they claimed they fixed were not working. I regret taking insurance with PMD they are immatures😡😡😡
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
06 Jun 2022, 12:01Dear Keo M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply06 Jun 2022, 12:01
Official
Dear Keo M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
13 Jun 2022, 16:27Dear Keo M,
Thank you for your post.
Please be assured that we pride ourselves in ensuring that vehicles are returned to our clients in a good repaired condition. To achieve this we encourage all repairs to be completed by a SAMBRA approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients.
We can confirm that your vehicle was repaired by one of our SAMBRA approved repairers. However, as an industry norm, the purpose of insurance is to cover all accident-related damage. This naturally excludes pre-existing or mechanical damage.
A review of your claim confirms you have been provided with detailed feedback regarding the damage noted.
A review of your claim confirms you have been provided with detailed feedback regarding the damage noted.
It will no doubt reassure you to know that PMD offers a 24 month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply13 Jun 2022, 16:27
Official
Dear Keo M,
Thank you for your post.
Please be assured that we pride ourselves in ensuring that vehicles are returned to our clients in a good repaired condition. To achieve this we encourage all repairs to be completed by a SAMBRA approved repairer on our panel who has been carefully vetted to ensure that the best possible workmanship and service is provided to our clients.
We can confirm that your vehicle was repaired by one of our SAMBRA approved repairers. However, as an industry norm, the purpose of insurance is to cover all accident-related damage. This naturally excludes pre-existing or mechanical damage.
A review of your claim confirms you have been provided with detailed feedback regarding the damage noted.
A review of your claim confirms you have been provided with detailed feedback regarding the damage noted.
It will no doubt reassure you to know that PMD offers a 24 month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team