NW
Nombulelo W
1 reviews | Active since Jul 2022
11 Jul 2022, 20:30
Poor service 😢
I joined pmd because it was affordable however my claim was rejected after 3 months of interrogation and a month without saying anything to me, the reason for the rejection of a claim was that they found a glass in my car which automatically indicates that I was drunk, despite the evidence and other witnesses account, they just took the other driver's statement and ignored other evidence. I'm hurt,it's not fair
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
12 Jul 2022, 08:10 Dear Nombulelo V,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply12 Jul 2022, 08:10
Official
Dear Nombulelo V,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
14 Jul 2022, 20:31Dear Nombulelo V,
We appreciate your post informing us of your unease regarding the outcome of your claim.
We take great pride in taking special care in validating all claims by making use of independent external sources to ensure that a fair and accurate outcome is reached.
Your query was attended to by our Market Conduct Team who have given you a detailed response to address your concern.
It will no doubt reassure you to know that PMD offers a 24 month fixed premium guarantee fixed premiums on all claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply14 Jul 2022, 20:31
Official
Dear Nombulelo V,
We appreciate your post informing us of your unease regarding the outcome of your claim.
We take great pride in taking special care in validating all claims by making use of independent external sources to ensure that a fair and accurate outcome is reached.
Your query was attended to by our Market Conduct Team who have given you a detailed response to address your concern.
It will no doubt reassure you to know that PMD offers a 24 month fixed premium guarantee fixed premiums on all claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team