Poor service and very poor customer care

The service I am receiving is beyond poor. I had an accident on the 16th of June. They towed my car, claim was approved as per the message I received from them. However up to this day 14 July nothing has been done on my car. No update from PMD, I have been moving up and down calling endlessly and sending emails. Each time I call, I speak to a different consultant and I have to retell my story. Requested they give me contacts of the person handling my claim and it's either the person is out of office and they can't give me her office line. This is the worst insurance, it's my first time experiencing such poor customer service. I regret the day I joined this insurance.