MD
Makhosandile D
1 reviews | Active since Aug 2022
03 Nov 2022, 14:04
Poor service and unnecessary delays
I put in a claim after a car accident on mid last month October and the claim is yet to be finalized to date. I keep on calling them however no one is calling me and being told the claim has gone for final decision and no further communication is provided. I have followed up on several occasions to get the claim finalized.
Poor service and today they said i must send them a photo of an object that my wife bumped. I will never recommend them to any of my client or colleagues
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Replies (5)0
Replies (5)
Prime South Africa's replyOfficial
03 Nov 2022, 15:16 Dear Makhosandile D,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply03 Nov 2022, 15:16
Official
Dear Makhosandile D,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
MD
Makhosandile D's updateReviewer Update
04 Nov 2022, 09:35Please sort this thing ASAP - A simple claim takes you more than 3 weeks to decide
MD
Makhosandile D's update04 Nov 2022, 09:35
Reviewer Update
Please sort this thing ASAP - A simple claim takes you more than 3 weeks to decide
Prime South Africa's replyOfficial
08 Nov 2022, 09:44Dear Makhosandile D,
Thank you for your post.
At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.
On occasions where the initial information received is incomplete, it may mean that further clarification might be requested. However, we are pleased to note that you have been well informed throughout the process and our Claim Team continues to work diligently to finalize the claim with no further delays.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specialises in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
Prime South Africa's reply08 Nov 2022, 09:44
Official
Dear Makhosandile D,
Thank you for your post.
At PMD we always do all in our power to expedite the claims process. You can be assured that the more time it takes us to investigate your claim, the more it costs both of us.
On occasions where the initial information received is incomplete, it may mean that further clarification might be requested. However, we are pleased to note that you have been well informed throughout the process and our Claim Team continues to work diligently to finalize the claim with no further delays.
You will be pleased to hear that PMD has a skilled Market Conduct Team that specialises in ensuring that our client's voices are heard and aid in streamlining processes to secure a delightful client experience.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
MD
Makhosandile D's updateReviewer Update
08 Nov 2022, 10:55You mean me doing a follow up and no one is bothering to give me an update. Please by Friday i need this to be finalized.
MD
Makhosandile D's update08 Nov 2022, 10:55
Reviewer Update
You mean me doing a follow up and no one is bothering to give me an update. Please by Friday i need this to be finalized.
MD
Makhosandile D's updateReviewer Update
24 Nov 2022, 11:16PMD is just a *******. its been 2 months now since i logged a claim and no one is contacting me but when i do a follow up what they all have to say is claim is in approval status. Claim was approved to Renew It Sandton which don't wanna make use of them i have a bad experience and most client complain about their service and disclose my MBR of choice as i always use them to do my vehicles and they work over than expected to produce quality. now still dragging for weeks to approve that as well.
Can i please have feedback on this claim before COB today before i go to Ombudsman
Can i please have feedback on this claim before COB today before i go to Ombudsman
MD
Makhosandile D's update24 Nov 2022, 11:16
Reviewer Update
PMD is just a *******. its been 2 months now since i logged a claim and no one is contacting me but when i do a follow up what they all have to say is claim is in approval status. Claim was approved to Renew It Sandton which don't wanna make use of them i have a bad experience and most client complain about their service and disclose my MBR of choice as i always use them to do my vehicles and they work over than expected to produce quality. now still dragging for weeks to approve that as well.
Can i please have feedback on this claim before COB today before i go to Ombudsman
Can i please have feedback on this claim before COB today before i go to Ombudsman