Poor service and they haven't paid me.

<p>I was involved in an unfortunate accident on the 4th of January. I reported the incident the very same day. They emailed me claim forms the following day I filled them and sent them back. I also attached all the necessary documents needed for the claim. They promised me that the claim will be finilised in a period of 30 days. </p> <p> </p> <p>The car was unroadworthy so it has to be towed. I waited suit a very long time for their towtruck to arrive on scene, the police men that came on scene were also loosing patience.</p> <p>The person responsible for my claim is Ane Duplesis. She said that the car was a write off and I'm my policy it was said that they will pay should a car be a write off. All the time when I need to know the progress of the claim, I had to personally call her. She only call back or send messages after I have called. They always make lousy excusses. </p> <p>She took more than 2 months to analyse and a couple of days to review. She only sent the final go final decision on the 17th of March. Mind you they had promised to finalise within 30 days. </p> <p>Since then I haven't heard from her or anyone responsible for decision making.</p> <p> </p> <p>It's almost 3 months now since the day I lodged a claim but still Prime Meridian is not prepared to pay for my claim from my point of view.</p>