FM
Frengelinah M
1 reviews | Active since Dec 2016
21 May 2019, 05:36
poor service and robbing people
my name is Floyd mashao,on 15 july 2018 I was involve in an accident,i was on my way back from home to Polokwane,i got 2 front puntures and I lost control,the car run out of the road start to roll from there I didn't see anything I woke up in hospital,i lodge a claim and it was decline and now paying for scrab car whereas I was paying my premium every month ,I don't encourage people to take cover with you.you refuse to pay claims.im in debts cause of you.your service is very poor.my contact number is ********** 910
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Replies (2)
Prime South Africa's replyOfficial
22 May 2019, 14:39Dear Floyd mashao
Thank you for your post received on 21 May 2019.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find the best possible solution.
We undertake to give you preliminary feedback by no later than 24 May 2019.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
Prime South Africa's reply22 May 2019, 14:39
Official
Dear Floyd mashao
Thank you for your post received on 21 May 2019.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find the best possible solution.
We undertake to give you preliminary feedback by no later than 24 May 2019.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
Prime South Africa's replyOfficial
24 May 2019, 11:42Dear Frengelinah M,
Thank you for taking the time to bring your concern to our attention. We are sorry to learn of your unease regarding the outcome of your claim.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. A thorough review of the purchase conversation shows that our dedicated New Business Professional provided you with a commendable explanation of the different cover reinstatement options available to you. As your cover had not re-commenced at the time of your claim, we are regrettably unable to assist you.
Thank you for taking the time to bring your concern to our attention. We are sorry to learn of your unease regarding the outcome of your claim.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. A thorough review of the purchase conversation shows that our dedicated New Business Professional provided you with a commendable explanation of the different cover reinstatement options available to you. As your cover had not re-commenced at the time of your claim, we are regrettably unable to assist you.
Your concern has been brought to the attention of our Market Conduct Team who will contact you shortly to provide further explanation in this matter.
Unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply24 May 2019, 11:42
Official
Dear Frengelinah M,
Thank you for taking the time to bring your concern to our attention. We are sorry to learn of your unease regarding the outcome of your claim.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. A thorough review of the purchase conversation shows that our dedicated New Business Professional provided you with a commendable explanation of the different cover reinstatement options available to you. As your cover had not re-commenced at the time of your claim, we are regrettably unable to assist you.
Thank you for taking the time to bring your concern to our attention. We are sorry to learn of your unease regarding the outcome of your claim.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. A thorough review of the purchase conversation shows that our dedicated New Business Professional provided you with a commendable explanation of the different cover reinstatement options available to you. As your cover had not re-commenced at the time of your claim, we are regrettably unable to assist you.
Your concern has been brought to the attention of our Market Conduct Team who will contact you shortly to provide further explanation in this matter.
Unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team