Poor service and inconsiderate

It's been 2 months now,going for 3 since I logged a claim with PMD.Everytime I follow up they tell me that my claim has been submitted for validation and final decision. I mean how long does validation takes??The whole 2 months?Yoh I'm so disappointed in PMD,I thought they were different but I guess I was wrong. Everytime I follow up it's like that's when they start their investigation coz after the call they will send you sms or someone will call you looking for information.I spoke to their claim manager by the name of Avela and she promised that I will get feedback within 3 days, going for 2 weeks now waiting for the feedback. When I followed up,I was told that she's been on sick leave the whole week which is not true as I spoke to her 3 days ago. Is this how you operate by running away from your customers instead of providing them with feedback???PMD your service is poor and you are inconsiderate. You don't care about your customers. I mean the whole 2 months!!!! You say your turn around time for a claim is 1 to 2 weeks but I've been waiting for 2 months!Yoh I'm really disappointed and I wouldn't even recommend you to anyone if this is how you operate yet every month you don't hesitate to debit my account.