1 reviews | Active since Sept 2015
Poor service and ignoring client
<p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="mso-fareast-font-family: 'Times New Roman';"><font face="Times New Roman"><font size="3" color="#000000">CL***</font></font></span></p> <p style="margin: 0cm 0cm 0pt;"> </p> <p style="margin: 0cm 0cm 0pt;"><span style="mso-fareast-font-family: 'Times New Roman';"><font face="Times New Roman"><font size="3" color="#000000">It is very sad that I have to write to Hello Peter again, accident happened last year August and claim was approved in October last year. This claim has not yet been finalised. I am paying premiums and yet loosing use of my car. The main issue that is outstanding is the bearing. According to the Panelbeater the bearing has to be replaced and cannot be reused when replacing the disc. PMD is refusing to cover the bearing, the initial reason for declining the bearing was that the Panelbeater had inflated the price, PMD did let me know of the and the Penalbeater adjusted the price accordingly, all of the sudden they then said the bearing was decline. I asked for a formal report from PMD declining the bearing. They are ignoring my emails. I even CC Cassius team leader for the first time on the 29</font><sup><font size="2" color="#000000">th</font></sup><font size="3" color="#000000"> of April .I also ask if there was an </font><span style="mso-spacerun: yes;"><font size="3" color="#000000"> </font></span><font size="3" color="#000000">appeal team internally. No answer too. Client treatment is poor.</font></font></span></p> <p> </p>
Hello M@sindi,
We appreciate the time you have taken to raise your concern with us.
It is most pleasing to learn that you are in the process of repairing your vehicle following the approval of your claim and that you will be back on the road soon.
As you are aware, it seems there may have been some miscommunication by your chosen repairer as the cost of the bearing was approved in your claim. Unfortunately, we are however, continually subjected to inflated part and labour prices by panel beaters.
Nevertheless we endeavour to negotiate this on your behalf. The audit of repairs forms an integral part of our business and assists in ensuring we are able to keep providing you with fixed premiums for life.
Kind regards,
The PMD Team
Hello M@sindi,
We appreciate the time you have taken to raise your concern with us.
It is most pleasing to learn that you are in the process of repairing your vehicle following the approval of your claim and that you will be back on the road soon.
As you are aware, it seems there may have been some miscommunication by your chosen repairer as the cost of the bearing was approved in your claim. Unfortunately, we are however, continually subjected to inflated part and labour prices by panel beaters.
Nevertheless we endeavour to negotiate this on your behalf. The audit of repairs forms an integral part of our business and assists in ensuring we are able to keep providing you with fixed premiums for life.
Kind regards,
The PMD Team