1 reviews | Active since Aug 2017
Poor service and false promises
<p>My brother is a client with this company had an accident on the 5/5/17 up today they are still trying to contact the tracking company for the report . In which when we contacted the tracking company we got confirmation that PMD has never contacted them . Which the report doesn't take long all they do they confirm with their client first then they would send PMD the report . There is no feedback no honesty on their side . </p> <p>My brother has been inconvenienced and PMD doesn't care to inform him about the progress of his claim . Three months later they are still playing hide and seek.</p> <p>I'm concerned because I'm also their client . My question is would I have to wait for a year for my claim to be processed if I could find myself in the same challenge? </p> <p>I'm not pleased at all with their service. </p>
Hello babalwa-noxolo-lupindo,
Thank you for bringing your brother’s request for assistance to our attention.
Our aim is to provide world class services to our policyholders during every interaction. We wish to reassure you that our clients’ experience is of great importance to us.
You will appreciate that our aim to finalise all claims within the shortest possible time reduces our management time and costs. This is to the advantage of both ourselves and our clients.
Our claims department have confirmed that they will be in contact with Mr Lupindo and provide him with a detailed update of the progress made on his claim.
Assuring you of our best continued endeavours on your behalf.
Kind regards,
The PMD Team
Hello babalwa-noxolo-lupindo,
Thank you for bringing your brother’s request for assistance to our attention.
Our aim is to provide world class services to our policyholders during every interaction. We wish to reassure you that our clients’ experience is of great importance to us.
You will appreciate that our aim to finalise all claims within the shortest possible time reduces our management time and costs. This is to the advantage of both ourselves and our clients.
Our claims department have confirmed that they will be in contact with Mr Lupindo and provide him with a detailed update of the progress made on his claim.
Assuring you of our best continued endeavours on your behalf.
Kind regards,
The PMD Team