NM
Ndamulelo M
1 reviews | Active since May 2022
20 Mar 2024, 08:53
Poor service and bad insurance
I am covered with pmd and I got involved in an accident and I claimed for repairs under my insurance but they refused to fix my car they claim that I misrepresented my information. They took two to three weeks to reject my claim and I have been stuck. The white lady over the phone also gave me bad attitude
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
20 Mar 2024, 11:25Dear Ndamulelo
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply20 Mar 2024, 11:25
Official
Dear Ndamulelo
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
26 Mar 2024, 15:45Hello Ndamulelo M
Thank you for your post.
Rest assured that we take great pride in taking special care in validating all claims by ensuring that a fair and accurate outcome is reached.
Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided within the terms and conditions of your policy. A detailed review of your claim is currently being conducted and one of our Market Conduct Professionals will be in contact with you shortly.
As you are no doubt aware, our comprehensive cover offers an incredible feature which reduces the excess payable to zero within a remarkably short time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.”
Prime South Africa's reply26 Mar 2024, 15:45
Official
Hello Ndamulelo M
Thank you for your post.
Rest assured that we take great pride in taking special care in validating all claims by ensuring that a fair and accurate outcome is reached.
Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided within the terms and conditions of your policy. A detailed review of your claim is currently being conducted and one of our Market Conduct Professionals will be in contact with you shortly.
As you are no doubt aware, our comprehensive cover offers an incredible feature which reduces the excess payable to zero within a remarkably short time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.”