CD
Chulumanco D
1 reviews | Active since Jun 2017
01 Dec 2023, 08:12
Poor service
I had an accident on 25/11/2023, registered a claim on PMD app the follow day. Received a call from on of their consultants(who by the way offered no help at all). It has been 5 days without any feedback from PMD.
It’s just vibes no one cares for as long as they receive my premium end of the month, I curse the day I switched insurance to PMD. Poor Poor Customer Service
Helpful (0)
Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
01 Dec 2023, 12:50Dear Chulumanco D
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply01 Dec 2023, 12:50
Official
Dear Chulumanco D
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
CD
Chulumanco D's updateReviewer Update
01 Dec 2023, 13:04This is pathetic, a claim was lodged 4 days ago and you tell me you need a further two days to for me to get feedback?
What endeavours when you have shown none whatsoever. Let me not be disrespected like this please
What endeavours when you have shown none whatsoever. Let me not be disrespected like this please
CD
Chulumanco D's update01 Dec 2023, 13:04
Reviewer Update
This is pathetic, a claim was lodged 4 days ago and you tell me you need a further two days to for me to get feedback?
What endeavours when you have shown none whatsoever. Let me not be disrespected like this please
What endeavours when you have shown none whatsoever. Let me not be disrespected like this please
Prime South Africa's replyOfficial
05 Dec 2023, 16:39Dear Chulumanco D,
Thank you for sharing your thoughts with us. We truly appreciate your feedback as it helps us to enhance our services.
At PMD, we take immense pride in our commitment to promptly settle all valid claims. Our validation process is not designed to cause unnecessary delays, but rather to safeguard the interests of all our valued clients.
Due to the circumstances that led to the incident, it is important to complete the necessary validation tasks to ensure that a fair outcome is reached. Rest assured, we are closely monitoring the progress of your claim, and it is currently in the final stages.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy a fixed premium for 24-months.
Kind regards,
The PMD Team
Kind regards,
The PMD Team
Prime South Africa's reply05 Dec 2023, 16:39
Official
Dear Chulumanco D,
Thank you for sharing your thoughts with us. We truly appreciate your feedback as it helps us to enhance our services.
At PMD, we take immense pride in our commitment to promptly settle all valid claims. Our validation process is not designed to cause unnecessary delays, but rather to safeguard the interests of all our valued clients.
Due to the circumstances that led to the incident, it is important to complete the necessary validation tasks to ensure that a fair outcome is reached. Rest assured, we are closely monitoring the progress of your claim, and it is currently in the final stages.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy a fixed premium for 24-months.
Kind regards,
The PMD Team
Kind regards,
The PMD Team
CD
Chulumanco D's updateReviewer Update
06 Dec 2023, 02:00This computer generated reply is totally unacceptable. Yesterday I receive a call from one of your agents to inform me that the claim was approved.
This was surprising to me, because, one the extent of the damage on the car was never assessed physically by an assessor. I am told that the assessment is based on the pictures submitted .
I am not satisfied with this kind of assessment and I want the damage on the car to be physically assessed by a authorised service provider, I do not accept the purported cost of the damage, that is inflated.
Not by a long shot is this resolved
This was surprising to me, because, one the extent of the damage on the car was never assessed physically by an assessor. I am told that the assessment is based on the pictures submitted .
I am not satisfied with this kind of assessment and I want the damage on the car to be physically assessed by a authorised service provider, I do not accept the purported cost of the damage, that is inflated.
Not by a long shot is this resolved
CD
Chulumanco D's update06 Dec 2023, 02:00
Reviewer Update
This computer generated reply is totally unacceptable. Yesterday I receive a call from one of your agents to inform me that the claim was approved.
This was surprising to me, because, one the extent of the damage on the car was never assessed physically by an assessor. I am told that the assessment is based on the pictures submitted .
I am not satisfied with this kind of assessment and I want the damage on the car to be physically assessed by a authorised service provider, I do not accept the purported cost of the damage, that is inflated.
Not by a long shot is this resolved
This was surprising to me, because, one the extent of the damage on the car was never assessed physically by an assessor. I am told that the assessment is based on the pictures submitted .
I am not satisfied with this kind of assessment and I want the damage on the car to be physically assessed by a authorised service provider, I do not accept the purported cost of the damage, that is inflated.
Not by a long shot is this resolved