poor service

I am so much disappointed with prime meridian, I had a incident on Friday afternoon , my car was damaged by the terrible hail that happened on 6 Feb, whole in the shopping centre, I tryed to contact the 24 hrs line to report the matter there was no response, I had to ask someone to tow my car because I couldn't drive it the windscreen was damaged, I tryed to contact again on Saturday but still the number they gave us and said it was 24hrs wasn't working, I had to go on the net and find some call center number, I fined then the lady told me that they don't work on weekends, even now I haven't get through the claims department, other people fined their insurance they can to access their car same time, they responded very quick, I don't know what to do I am depressed as we speak, why prime maridian give us a 24hr number if they can be reached, now I had to pay for the car that towed me on Friday while paying for insurance every month, and I had to wait till Monday for them to contact me, and the lady at the call centre called shanita Rogers said she was going to send the guy mpho to phone me in few minutes, ever since I'm waiting for that call