Poor service

I am a member of PMD. In March 2023 another member collided with me. I am a third party in this claim and do not want to claim on my own insurance. Since then I submitted 3 quotes, PMD procrastinating and the quotes expired. I submitted another 3 quotes again and is expiring tomorrow again !!!! I do not get any feedback or response From PMD legal department despite asking for updates. They are delaying the claim continuously. I am ashamed to admit I am a client of theirs. They do not want to take any responsibility for their member's wrongdoing. I will never refer anybody to PMD. They take my money each month but when they need to take responsibility they just make use of delayed tactics not to pay. I feel one star is still to much !!!