SN
Sanford N
1 reviews | Active since Aug 2022
19 Dec 2023, 12:54
Poor service
I received poor service, delays. Its now been two months and my vehicle is not fixed yet. Misinformation from the repairer and the insurer. When you ask to speak to a supervisor they hang up.
Helpful (0)
Replies (8)0
Replies (8)
Prime South Africa's replyOfficial
19 Dec 2023, 13:49Dear Sanford
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply19 Dec 2023, 13:49
Official
Dear Sanford
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
22 Dec 2023, 11:38Hello Sanford N,
Thank you for taking the time to post about your experience.
Rest assured that we always do all in our power to promptly finalise claims and avoid delays during the repair process. The repair process may be affected by a number of factors that are outside the control of the repairer, such as part supply being on backorder.
It surprises us to learn of your displeasure as a review of our internal communication shows that you have been kept as up-to-date on the progress of repairs as can reasonably be expected. We are further pleased to note that the parts are due to arrive this week.
Isn’t it comforting to know that at PMD we ensure that the repairs performed to vehicles are of excellent quality at a reasonable cost with only our client's safety in mind?
Assuring you of our continued best efforts on your behalf.
Kind regards,
The PMD Team
Kind regards,
The PMD Team
Prime South Africa's reply22 Dec 2023, 11:38
Official
Hello Sanford N,
Thank you for taking the time to post about your experience.
Rest assured that we always do all in our power to promptly finalise claims and avoid delays during the repair process. The repair process may be affected by a number of factors that are outside the control of the repairer, such as part supply being on backorder.
It surprises us to learn of your displeasure as a review of our internal communication shows that you have been kept as up-to-date on the progress of repairs as can reasonably be expected. We are further pleased to note that the parts are due to arrive this week.
Isn’t it comforting to know that at PMD we ensure that the repairs performed to vehicles are of excellent quality at a reasonable cost with only our client's safety in mind?
Assuring you of our continued best efforts on your behalf.
Kind regards,
The PMD Team
Kind regards,
The PMD Team
SN
Sanford N's updateReviewer Update
29 Dec 2023, 08:42From 17/11/23 until 29/12/23 you are still waiting for parts😳 such as bumper 😱wiper water bottle, lower grill. Those things were the most obvious things to see they were damaged. From 30/10/23 the vehicle has been in your position. I've been told you are waiting for final parts😭untill this day.. Its a new promise each week 🚮
SN
Sanford N's update29 Dec 2023, 08:42
Reviewer Update
From 17/11/23 until 29/12/23 you are still waiting for parts😳 such as bumper 😱wiper water bottle, lower grill. Those things were the most obvious things to see they were damaged. From 30/10/23 the vehicle has been in your position. I've been told you are waiting for final parts😭untill this day.. Its a new promise each week 🚮
SN
Sanford N's updateReviewer Update
29 Dec 2023, 08:50Who ever is ordering these parts is very slow n bad. It came to my attention that parts such as the radiator, fan were ordered last week. Those were the first visible things to see they were damaged n order first. But they were ordered last causing unnecessary delays.
SN
Sanford N's update29 Dec 2023, 08:50
Reviewer Update
Who ever is ordering these parts is very slow n bad. It came to my attention that parts such as the radiator, fan were ordered last week. Those were the first visible things to see they were damaged n order first. But they were ordered last causing unnecessary delays.
SN
Sanford N's updateReviewer Update
17 Jan 2024, 11:34Its a new empty promise each time. Till this day my vehicle is not repaired.. With each step you have to wait 3 weeks or more with 10 million calls and 10 million complains🚮🚮🚮🚮 this is the worst insurance ever.. They just dont care at all.. Date of repair completion was 8/12/23 and it was changed to 8/01/24 and today is 17/01/24 vehicle is not fixed😫. All i hear is stories to buy more time.
SN
Sanford N's update17 Jan 2024, 11:34
Reviewer Update
Its a new empty promise each time. Till this day my vehicle is not repaired.. With each step you have to wait 3 weeks or more with 10 million calls and 10 million complains🚮🚮🚮🚮 this is the worst insurance ever.. They just dont care at all.. Date of repair completion was 8/12/23 and it was changed to 8/01/24 and today is 17/01/24 vehicle is not fixed😫. All i hear is stories to buy more time.
SN
Sanford N's updateReviewer Update
22 Jan 2024, 09:50Doing vehicle diagnostic from 18/01/24. Still dont know when they will get report as no ETA was provided.. I thought diagnostics take few hours. But with pmd n their so trusted Smash panelbeaters it will take them forever as everything they do doesn't have ETA. They just dont care even if it takes 10 years to fix a radiator n to do diagnostics.
SN
Sanford N's update22 Jan 2024, 09:50
Reviewer Update
Doing vehicle diagnostic from 18/01/24. Still dont know when they will get report as no ETA was provided.. I thought diagnostics take few hours. But with pmd n their so trusted Smash panelbeaters it will take them forever as everything they do doesn't have ETA. They just dont care even if it takes 10 years to fix a radiator n to do diagnostics.
SN
Sanford N's updateReviewer Update
29 Jan 2024, 14:43Till this day vehicle is still on diagnostics 🙆♂️💔. I repeat having PMD is the same as not having an insurance at all.. They rely on usless *********** repairer who will take forever to repair minor damages.. Today marks 5 months still vehicle has not been repaired
SN
Sanford N's update29 Jan 2024, 14:43
Reviewer Update
Till this day vehicle is still on diagnostics 🙆♂️💔. I repeat having PMD is the same as not having an insurance at all.. They rely on usless *********** repairer who will take forever to repair minor damages.. Today marks 5 months still vehicle has not been repaired
SN
Sanford N's updateReviewer Update
05 Feb 2024, 09:11My vehicle is still not fixed.. All i hear is stories after another. They are refusing to admit that their repairer is *********** as they dont even have a person to do diagnostics, till this day vehicle is still on diagnostics. They dont care at all, now we are moving to the 6th month to repair radiator and bumper.. As long as they get a repairer who will do cheap labor its fine with them. Even if it takes that repairer 10 years they don't care.
SN
Sanford N's update05 Feb 2024, 09:11
Reviewer Update
My vehicle is still not fixed.. All i hear is stories after another. They are refusing to admit that their repairer is *********** as they dont even have a person to do diagnostics, till this day vehicle is still on diagnostics. They dont care at all, now we are moving to the 6th month to repair radiator and bumper.. As long as they get a repairer who will do cheap labor its fine with them. Even if it takes that repairer 10 years they don't care.