1 reviews | Active since Apr 2015
Poor Service
Hi, on the 9th of March I called Prime Meridian because I had a mechanical problem on my car and the polite lady that I spoke to said that she will send someone to tow the car and they will take it to Halfway Toyota (Park Rynie). She said that I was covered for the engine repairs. I then called Toyota on the 23rd of March to check how far they were with the car, only to find that they only checked the engine for the problem and they didn't get the go ahead from Prime Meridian. My son then called Prime Meridian because I had a busy day at work, he spoke to a very rude fellow who goes by the name Kate go. Katlego said that I am not covered for the mechanical problem and you guys would not be paying for anything and he also added that the lady I spoke to on the 9th made a mistake. How do you make a mistake like that? Telling someone you're going to pay for everything and then not reporting back to them, then when they call you to check what's going on you say that you can't pay for the repairs anymore. I wanted to know if I should have my lawyers call you or what. Thank you for your time.
Thank you for bringing your concerns to our attention.
We conducted a thorough review of all your interactions with our team members and could not find any calls wherein our consultants confirmed that your damage will be covered. In all the interactions with you, our consultants were professional and provided full and accurate information.
Nevertheless, your complaint is important to us and has been referred to our client representation department who will be in contact with you to clarify the uncer*****ies.
Assuring you of our continued best endeavours on your behalf.
Thank you for bringing your concerns to our attention.
We conducted a thorough review of all your interactions with our team members and could not find any calls wherein our consultants confirmed that your damage will be covered. In all the interactions with you, our consultants were professional and provided full and accurate information.
Nevertheless, your complaint is important to us and has been referred to our client representation department who will be in contact with you to clarify the uncer*****ies.
Assuring you of our continued best endeavours on your behalf.