AS
Amaze S
1 reviews | Active since Mar 2022
16 Mar 2022, 12:33
Poor service
I got an accident last month to date ther is no progress they keep on requesting information that i have long submitted. For three weeks they say they are validating.
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Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
16 Mar 2022, 14:31Dear Amaze S,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply16 Mar 2022, 14:31
Official
Dear Amaze S,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
AS
Amaze S's updateReviewer Update
16 Mar 2022, 14:59That is what you are always saying. Empty promises as usually. Maybe we should just settle the matter in court. Period
AS
Amaze S's update16 Mar 2022, 14:59
Reviewer Update
That is what you are always saying. Empty promises as usually. Maybe we should just settle the matter in court. Period
Prime South Africa's replyOfficial
17 Mar 2022, 16:34Dear Amaze S,
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensures that a fair outcome is reached on all claims.
Our Market Conduct Team has confirmed that they have already been in contact with you and will provide further clarity.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply17 Mar 2022, 16:34
Official
Dear Amaze S,
Thank you for your post. It is troubling to hear of your experience as client service is of utmost importance to us.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensures that a fair outcome is reached on all claims.
Our Market Conduct Team has confirmed that they have already been in contact with you and will provide further clarity.
It will undoubtedly please you to know that PMD offers up to 30 days of car hire benefits following those unforeseeable accidents which leave you without your vehicle.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team