tT
tidymoloi T

1 reviews | Active since Oct 2016

12 Oct 2016, 10:21

POOR SERVICE

<p>I am really not pleased with the service i got from katherine goldman, I have been asking her since monday to send me the assesors report for my claim, she says she doesn't have authority to send it to me. Why doesnt she ask the designated department/people to contact me and send it, it is not my job to run around them to send me the assesors report. It is only fair to show me proof of hoe they reached their decision to decline my claim.</p>

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Replies (2)
Prime South Africa
Prime South Africa's reply14 Oct 2016, 11:11
Official

Hello Thembi-tshidi-moloi,

Thank you for taking the time to bring your concern to our attention and we are sorry to know of your disappointment in this matter.

Our Client Representation department confirmed that they have attended to your request for the report and a further detailed explanation regarding the outcome of your claim will be provided to you shortly.

Assuring you of our continued best endeavours on your behalf.

Kind Regards,

The PMD Team

tT
tidymoloi T's update14 Oct 2016, 11:44
Reviewer Update

thank you, a rep called me yesterday and is busy assisting me.