1 reviews | Active since Oct 2016
POOR SERVICE
<p>I had an accident on the 8th of August 2016 and my claim was approved after a headache filled twoo weeka and then the panelbeater requested additional parts authorisation and i hwe have been waiting for weeks now for feedback and nothing is veing done on the insurer side. Whenever i speak to the lady handling the claim by the name of Fatima,she always pmakes empty promises to resolve the matter but dololo. Poor,poor,poor service.</p>
Hello Thabz84,
Your concern is of great importance to us, as we aim to provide world class service to our policyholders during every interaction.
Our Assessing Team has confirmed that the parts needed for the repair of the additional damages to your vehicle have now been sourced, and that your chosen repairer received the necessary authorisation to finalise the repair work on Thursday, 13 October 2016.
Progress of the repairs to your vehicle can now commense and should be finalised shortly.
Please let us know if you have any further concerns.
Kind Regards,
The PMD Team
Hello Thabz84,
Your concern is of great importance to us, as we aim to provide world class service to our policyholders during every interaction.
Our Assessing Team has confirmed that the parts needed for the repair of the additional damages to your vehicle have now been sourced, and that your chosen repairer received the necessary authorisation to finalise the repair work on Thursday, 13 October 2016.
Progress of the repairs to your vehicle can now commense and should be finalised shortly.
Please let us know if you have any further concerns.
Kind Regards,
The PMD Team