CN
Caroline N

1 reviews | Active since Aug 2016

23 Aug 2016, 11:48

Poor service

<p>I lodged a claim on prime meridian, they told me to attach the qoute and the pictures of my car. Then they told me tisetso is the one in charge with my claim. Today morning i called him and they said he'll call me during the day, i called again just now they are telling me that hes on lunch. Its almost a month now no feedback. Plz help me</p>

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Replies (1)
Prime South Africa
Prime South Africa's reply29 Aug 2016, 08:49
Official

Hello Nkomanzana,

This is a most unusual occurrence indeed and we empathise with your concern.

Our aim is to provide world class service to our policyholders during every interaction, it therefore saddens us when our team members fail to impress.

We understand that our Claims Department has already been in contact with you and provided you with a detailed update on the progress of your claim.

Assuring you of our continued best endeavours on your behalf.

Kind regards,

The PMD Team