kR
khangezile R
1 reviews | Active since Jan 2016
15 Dec 2025, 10:28
Poor service
Yoh there is a lot going on but i eill do tell more right now their service provider is refusing to release my car, because she doesn't nit believe in all the emails communicated with them to release the car at this rate only God must present himself and tell to release it st firsthelp car assist sitting there snd fighting eith clients when they present proof
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
15 Dec 2025, 13:36Hello Khangezile, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply15 Dec 2025, 13:36
Official
Hello Khangezile, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
18 Dec 2025, 12:44Hello Khangezile R,
Thank you for your post. We understand how frustrating it can be to experience challenges with retrieving your car from a salvage yard.
At Prime, we aim to deliver straightforward, compassionate support and work with service providers who share our commitment to treating every client fairly and respectfully.
In your case, we can confirm that your car has since been released and that payment will reflect in your account shortly.
At Prime, we work closely with our trusted service providers to keep things moving smoothly and stay involved until your claim is completed.
Committed to resolving your concerns with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply18 Dec 2025, 12:44
Official
Hello Khangezile R,
Thank you for your post. We understand how frustrating it can be to experience challenges with retrieving your car from a salvage yard.
At Prime, we aim to deliver straightforward, compassionate support and work with service providers who share our commitment to treating every client fairly and respectfully.
In your case, we can confirm that your car has since been released and that payment will reflect in your account shortly.
At Prime, we work closely with our trusted service providers to keep things moving smoothly and stay involved until your claim is completed.
Committed to resolving your concerns with care.
Kind regards,
The Prime SA Team