1 reviews | Active since Jun 2016
Poor Service
<p>I am a client for the above companyr and have been paying monthly installment since June 2015 . In November 2015 I was involved in a car accident . When I logged in a claim I was told has been written off and I did not get any money . I only got all my premius back as well as the storage fees ... However they claimed from a third party .. I Dnt understand why I would pay for a motor insurance then be told that they cannot repair my car but will re-imbuirse me for all my premiums ... I am very disgusted about this service. I feel that they are just reping consumers off ...</p>
Hello NMthethwa123,
This is most concerning indeed and we wish to reassure you that client service is extremely important to us. The time you have taken to bring your concern to our attention is sincerely appreciated.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. After a thorough review of the conversation that was conducted with you when you purchased the policy, it was clear that our Tele-Assistant provided you with a laudable explanation of the Prime Motor CoverGROW policy provisions.
Nonetheless, our Client Representation Department has further confirmed that in order to clear up any misunderstanding that might still exist, we have provided you with detailed information regarding the outcome of your claim. However should you still have any further enquiries, please do not hesitate to your allocated Client Representative.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Hello NMthethwa123,
This is most concerning indeed and we wish to reassure you that client service is extremely important to us. The time you have taken to bring your concern to our attention is sincerely appreciated.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. After a thorough review of the conversation that was conducted with you when you purchased the policy, it was clear that our Tele-Assistant provided you with a laudable explanation of the Prime Motor CoverGROW policy provisions.
Nonetheless, our Client Representation Department has further confirmed that in order to clear up any misunderstanding that might still exist, we have provided you with detailed information regarding the outcome of your claim. However should you still have any further enquiries, please do not hesitate to your allocated Client Representative.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team