KJ
KIT J
1 reviews | Active since Mar 2022
16 Mar 2022, 08:40
POOR SERVICE
Been on this insurance for years and been very much loyal to them, what a BADDDD experience only now when i have to claim, my claim was processed on the 21st Feb till today nothing has been done, one min claim is approved next time car is a write off. not even one person has called from to update me on this process, everyday i call and they say the same thing all the time, for the past 3days they have been saying they moving the car so it can be in their YARD that has not happen even today...
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Replies (2)
Prime South Africa's replyOfficial
16 Mar 2022, 08:52Dear Zimkita H,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply16 Mar 2022, 08:52
Official
Dear Zimkita H,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
17 Mar 2022, 16:23Dear Zimkita H,
Thank you for your post.
We are pleased to note that your claim was approved.
As you are aware, there are a few requirements that need to be met before payment is made on a claim. This is standard industry practice to ensure that no party is negatively affected.
We confirm that our that our Claims Team is working diligently to finalize payment and will continue to keep you updated on the progress..
It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of every day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply17 Mar 2022, 16:23
Official
Dear Zimkita H,
Thank you for your post.
We are pleased to note that your claim was approved.
As you are aware, there are a few requirements that need to be met before payment is made on a claim. This is standard industry practice to ensure that no party is negatively affected.
We confirm that our that our Claims Team is working diligently to finalize payment and will continue to keep you updated on the progress..
It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of every day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team