IM
Isaac M
1 reviews | Active since Dec 2015
29 Feb 2016, 07:21
Poor Service
I was told to take my car to the panel beater for fixing by my insurer \prime Meredian\" of which I did and the panel beater fixed the as per agreed terms and condition, but now the insurer is playing delaying tectics when they suppose to pay him. When the panel beater calls they tell him stories , I also called the insurer I was told that matter has been sent to auditing. Even before I could authirised to take my car to the panel beater the matter took long to be approved. "
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Prime South Africa's replyOfficial
04 Mar 2016, 08:31Hello Debonza,
We appreciate the time you taken to bring your concern to our attention.
This is a most unusual occurrence indeed and your valuable feedback has enabled us to ensure that this does not happen future.
As you are aware, we have now received the required photographs from your panelbeater and are glad to learn that your vehicle was repaired to your satisfaction.
Our Claims Admin Team have confirmed that payment will soon be made.
We are further pleased to confirm that you had not excess to pay and that your premiums will not be increased, even after this claim!
Kind regards,
The PMD Team
We appreciate the time you taken to bring your concern to our attention.
This is a most unusual occurrence indeed and your valuable feedback has enabled us to ensure that this does not happen future.
As you are aware, we have now received the required photographs from your panelbeater and are glad to learn that your vehicle was repaired to your satisfaction.
Our Claims Admin Team have confirmed that payment will soon be made.
We are further pleased to confirm that you had not excess to pay and that your premiums will not be increased, even after this claim!
Kind regards,
The PMD Team
Prime South Africa's reply04 Mar 2016, 08:31
Official
Hello Debonza,
We appreciate the time you taken to bring your concern to our attention.
This is a most unusual occurrence indeed and your valuable feedback has enabled us to ensure that this does not happen future.
As you are aware, we have now received the required photographs from your panelbeater and are glad to learn that your vehicle was repaired to your satisfaction.
Our Claims Admin Team have confirmed that payment will soon be made.
We are further pleased to confirm that you had not excess to pay and that your premiums will not be increased, even after this claim!
Kind regards,
The PMD Team
We appreciate the time you taken to bring your concern to our attention.
This is a most unusual occurrence indeed and your valuable feedback has enabled us to ensure that this does not happen future.
As you are aware, we have now received the required photographs from your panelbeater and are glad to learn that your vehicle was repaired to your satisfaction.
Our Claims Admin Team have confirmed that payment will soon be made.
We are further pleased to confirm that you had not excess to pay and that your premiums will not be increased, even after this claim!
Kind regards,
The PMD Team