MM
Millicent M
1 reviews | Active since Jan 2016
25 Feb 2016, 09:18
Poor service
3 months down and you're still \processing\" my claim...this is by far the most *********** insurance company I've ever come across. I'm definitely taking this matter further. "
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Prime South Africa's replyOfficial
26 Feb 2016, 16:37Hello MsMillyM,
Thank you for raising your concern with us.
You will appreciate that our aim to finalise all claims within the shortest possible time reduces our management time and costs which is to the clear advantage of both ourselves and our clients.
Nevertheless, our Claims Department have indicated that your claim was approved on 24 February 2016. However, our records indicate that your assigned claims technician, Louis, has unfortunately not been able to reach you to inform you of the outcome of your claim until earlier this morning.
This notwithstanding, it's reassuring to know that not only will your premiums not increase following your claim, in terms of your PMD MotorThrift policy, they will not ever increase.
Kind Regards,
The PMD Team
Thank you for raising your concern with us.
You will appreciate that our aim to finalise all claims within the shortest possible time reduces our management time and costs which is to the clear advantage of both ourselves and our clients.
Nevertheless, our Claims Department have indicated that your claim was approved on 24 February 2016. However, our records indicate that your assigned claims technician, Louis, has unfortunately not been able to reach you to inform you of the outcome of your claim until earlier this morning.
This notwithstanding, it's reassuring to know that not only will your premiums not increase following your claim, in terms of your PMD MotorThrift policy, they will not ever increase.
Kind Regards,
The PMD Team
Prime South Africa's reply26 Feb 2016, 16:37
Official
Hello MsMillyM,
Thank you for raising your concern with us.
You will appreciate that our aim to finalise all claims within the shortest possible time reduces our management time and costs which is to the clear advantage of both ourselves and our clients.
Nevertheless, our Claims Department have indicated that your claim was approved on 24 February 2016. However, our records indicate that your assigned claims technician, Louis, has unfortunately not been able to reach you to inform you of the outcome of your claim until earlier this morning.
This notwithstanding, it's reassuring to know that not only will your premiums not increase following your claim, in terms of your PMD MotorThrift policy, they will not ever increase.
Kind Regards,
The PMD Team
Thank you for raising your concern with us.
You will appreciate that our aim to finalise all claims within the shortest possible time reduces our management time and costs which is to the clear advantage of both ourselves and our clients.
Nevertheless, our Claims Department have indicated that your claim was approved on 24 February 2016. However, our records indicate that your assigned claims technician, Louis, has unfortunately not been able to reach you to inform you of the outcome of your claim until earlier this morning.
This notwithstanding, it's reassuring to know that not only will your premiums not increase following your claim, in terms of your PMD MotorThrift policy, they will not ever increase.
Kind Regards,
The PMD Team