BM
Bright M
1 reviews | Active since May 2025
31 Mar 2026, 22:03
Poor service
You can think they are Proffesional until you involve in accident, My car was at panel beater for 3 months because of scratch,they dont do follow up with panelbeaters, its client responsibility to keep on doing follow up.They will tell you that their assesors resigned. If u ask questions they even hang up the phones. Their marketing is good but have a claim except glass you will see.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
01 Apr 2026, 08:20Hello Bright, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team.
The Prime SA Team.
Prime South Africa's reply01 Apr 2026, 08:20
Official
Hello Bright, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team.
The Prime SA Team.
Prime South Africa's replyOfficial
02 Apr 2026, 12:49Hello Bright M,
Thank you for taking the time to share your experience with us.
We understand how upsetting it can be to be without your car for an extended period, especially when you feel the progress is slower than expected. Your feedback about communication and follow-ups is important, and it guides our ongoing efforts to deliver fair and consistent service.
Our records confirm that your car has since been repaired and collected. The delays on this claim were primarily linked to the availability and delivery of parts, which can impact repair timelines in ways that neither Prime nor the repairer can always control.
Our Market Conduct team has already been in contact with you and will remain available to discuss the matter further, explain the repair process in more detail, and outline any next steps directly with you.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that cars receive high-quality repairs and service.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience with us.
We understand how upsetting it can be to be without your car for an extended period, especially when you feel the progress is slower than expected. Your feedback about communication and follow-ups is important, and it guides our ongoing efforts to deliver fair and consistent service.
Our records confirm that your car has since been repaired and collected. The delays on this claim were primarily linked to the availability and delivery of parts, which can impact repair timelines in ways that neither Prime nor the repairer can always control.
Our Market Conduct team has already been in contact with you and will remain available to discuss the matter further, explain the repair process in more detail, and outline any next steps directly with you.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that cars receive high-quality repairs and service.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply02 Apr 2026, 12:49
Official
Hello Bright M,
Thank you for taking the time to share your experience with us.
We understand how upsetting it can be to be without your car for an extended period, especially when you feel the progress is slower than expected. Your feedback about communication and follow-ups is important, and it guides our ongoing efforts to deliver fair and consistent service.
Our records confirm that your car has since been repaired and collected. The delays on this claim were primarily linked to the availability and delivery of parts, which can impact repair timelines in ways that neither Prime nor the repairer can always control.
Our Market Conduct team has already been in contact with you and will remain available to discuss the matter further, explain the repair process in more detail, and outline any next steps directly with you.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that cars receive high-quality repairs and service.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience with us.
We understand how upsetting it can be to be without your car for an extended period, especially when you feel the progress is slower than expected. Your feedback about communication and follow-ups is important, and it guides our ongoing efforts to deliver fair and consistent service.
Our records confirm that your car has since been repaired and collected. The delays on this claim were primarily linked to the availability and delivery of parts, which can impact repair timelines in ways that neither Prime nor the repairer can always control.
Our Market Conduct team has already been in contact with you and will remain available to discuss the matter further, explain the repair process in more detail, and outline any next steps directly with you.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that cars receive high-quality repairs and service.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team