TM
Teron-Lee Manikam
1 reviews | Active since Nov 2011
26 Nov 2015, 12:49
Poor service
I logged a claim 19/11/2015 with PMD and gosh the level of service is horrible.I have to call in everyday to find out the status of my claim. there is no words to describe the this pathetic service. I have the motor thrift plan and sum one banged my car that was stationery so PDM saying they will not cover this and refused to send us our quote as i need to see the charges on the quote and there more we added the car on the policy but PDM saying we didnt so i want a copy of the call recording to prove we did.Now anton is saying it takes up to 30 days for this to be approved.
Helpful (0)
Replies (1)0
Replies (1)
Prime South Africa's replyOfficial
01 Dec 2015, 11:59Hello TERON,
Your uneasiness is noted and respected.
We are always willing to put our failings to a right, but you are not being altogether fair with us here, are you?
All our conversations are recorded and available on request and a thorough review of the purchase conversation revealed that our tele-assistant did an creditable job in precisely explaining all the policy features to you. Moreover that you did not choose to include the optional Car Hire Benefit when you purchased the policy.
In all the interactions with you following the registration of your claim, our staff have provided full and accurate information.
Your claim forms were received just 3 working days prior to having received your concern mentioned above and our Claims Department wasted no time in processing you claim, keeping you informed with regular updates throughout.
Nevertheless, Anton from our claims department has contacted you and will work closely with you until your claim has been finalised.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Your uneasiness is noted and respected.
We are always willing to put our failings to a right, but you are not being altogether fair with us here, are you?
All our conversations are recorded and available on request and a thorough review of the purchase conversation revealed that our tele-assistant did an creditable job in precisely explaining all the policy features to you. Moreover that you did not choose to include the optional Car Hire Benefit when you purchased the policy.
In all the interactions with you following the registration of your claim, our staff have provided full and accurate information.
Your claim forms were received just 3 working days prior to having received your concern mentioned above and our Claims Department wasted no time in processing you claim, keeping you informed with regular updates throughout.
Nevertheless, Anton from our claims department has contacted you and will work closely with you until your claim has been finalised.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Prime South Africa's reply01 Dec 2015, 11:59
Official
Hello TERON,
Your uneasiness is noted and respected.
We are always willing to put our failings to a right, but you are not being altogether fair with us here, are you?
All our conversations are recorded and available on request and a thorough review of the purchase conversation revealed that our tele-assistant did an creditable job in precisely explaining all the policy features to you. Moreover that you did not choose to include the optional Car Hire Benefit when you purchased the policy.
In all the interactions with you following the registration of your claim, our staff have provided full and accurate information.
Your claim forms were received just 3 working days prior to having received your concern mentioned above and our Claims Department wasted no time in processing you claim, keeping you informed with regular updates throughout.
Nevertheless, Anton from our claims department has contacted you and will work closely with you until your claim has been finalised.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Your uneasiness is noted and respected.
We are always willing to put our failings to a right, but you are not being altogether fair with us here, are you?
All our conversations are recorded and available on request and a thorough review of the purchase conversation revealed that our tele-assistant did an creditable job in precisely explaining all the policy features to you. Moreover that you did not choose to include the optional Car Hire Benefit when you purchased the policy.
In all the interactions with you following the registration of your claim, our staff have provided full and accurate information.
Your claim forms were received just 3 working days prior to having received your concern mentioned above and our Claims Department wasted no time in processing you claim, keeping you informed with regular updates throughout.
Nevertheless, Anton from our claims department has contacted you and will work closely with you until your claim has been finalised.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team