NM
Nyiko M
1 reviews | Active since Jul 2014
09 Jul 2015, 13:50
Poor service
I logged a claim (CL***) and it's been 2 months now and i haven't received concrete feedback to confirm whether my car is going to be fixed or not. Martin Senekal has been the person I've been communicating with, but i have to send him daily follow up email for him to tell me the status of my claim. The damage on my car is just minor and I just don't understand why is it taking sooooo long for this claim to be resolved. Do you guys have turnaround time with regarding to resolving the claims????<br> <br> Very concerned customer,<br> Nyiko Maluleke
Helpful (0)
Replies (1)0
Replies (1)
Prime South Africa's replyOfficial
10 Jul 2015, 15:33Hello malulekenp,
Thank you for your note in this regard.
Your particular incident did not involve any other parties nor were any witnesses available to further our investigation, hence our difficulty. In addition, we have been waiting on you to ensure that we obtain certain missing documentation.
Our claims department will however, continue providing regular and accurate feedback until resolution in the near future.
In the interim you may rest assured that with Prime Meridian your premium will not increase at this or any future stage, and your claims excess will remain set at R0.00 indefinitely.
Kind regards,
The PMD Team
Thank you for your note in this regard.
Your particular incident did not involve any other parties nor were any witnesses available to further our investigation, hence our difficulty. In addition, we have been waiting on you to ensure that we obtain certain missing documentation.
Our claims department will however, continue providing regular and accurate feedback until resolution in the near future.
In the interim you may rest assured that with Prime Meridian your premium will not increase at this or any future stage, and your claims excess will remain set at R0.00 indefinitely.
Kind regards,
The PMD Team
Prime South Africa's reply10 Jul 2015, 15:33
Official
Hello malulekenp,
Thank you for your note in this regard.
Your particular incident did not involve any other parties nor were any witnesses available to further our investigation, hence our difficulty. In addition, we have been waiting on you to ensure that we obtain certain missing documentation.
Our claims department will however, continue providing regular and accurate feedback until resolution in the near future.
In the interim you may rest assured that with Prime Meridian your premium will not increase at this or any future stage, and your claims excess will remain set at R0.00 indefinitely.
Kind regards,
The PMD Team
Thank you for your note in this regard.
Your particular incident did not involve any other parties nor were any witnesses available to further our investigation, hence our difficulty. In addition, we have been waiting on you to ensure that we obtain certain missing documentation.
Our claims department will however, continue providing regular and accurate feedback until resolution in the near future.
In the interim you may rest assured that with Prime Meridian your premium will not increase at this or any future stage, and your claims excess will remain set at R0.00 indefinitely.
Kind regards,
The PMD Team