CM
Carol M
1 reviews | Active since Apr 2013
07 Jan 2025, 10:33
poor service
Good day i requested a callback this morning to cancel my policy ,and another guy from sales called me immediately and transferred me to their retentions department and to my surprise the lady who answered advice me that i must disconnect and she will call me back from her line ....i wanted and nor callback .so i dont knw maybe it is because i want to cancel ....cause i knw very well if i wanted to take a policy i was suppose to be attended very very fast .can someone call me back im cancelling your policy effective 27/01
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Prime South Africa's replyOfficial
07 Jan 2025, 13:31Dear Carol ,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply07 Jan 2025, 13:31
Official
Dear Carol ,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.