KC
Kamohelo C
1 reviews | Active since May 2022
16 May 2022, 16:57
Poor service
Very quick to take money from Customers but when they must payout, you get delays, and they keep on extending the time.
I was involved in an ancient during 11 April 2022 so My car was written off so this Insurence when I followed up with them regarding my claim they said it will take 15 days to get an answer from them , After 15 days I followed up with them and they told me expert was appointed to go check the scene so we went with the expert on Friday and he sent a report back on Monday and Insurence called me to tell me that it takes five days before they can make a decision again five days has passed and no Answer keep on delaying the process telling me that they are waiting for final decision still
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Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
16 May 2022, 17:10Dear Kamohelo C,
Thank you for taking the time to raise this matter with us.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply16 May 2022, 17:10
Official
Dear Kamohelo C,
Thank you for taking the time to raise this matter with us.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
KC
Kamohelo C's updateReviewer Update
16 May 2022, 17:37Copy and past again, This is all you say every time. Maybe we should take this to Court
KC
Kamohelo C's update16 May 2022, 17:37
Reviewer Update
Copy and past again, This is all you say every time. Maybe we should take this to Court
Prime South Africa's replyOfficial
18 May 2022, 19:14Dear Kamohelo C,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
Client service is very important to us and at PMD we always do our best to expedite the claims process.
On occasions where the initial information received is incomplete or requires further validation, we may make use of expert investigators to gain clarity on the claim.
We are pleased to confirm that your claim has been approved and the outcome has already been communicated to you.
You will be pleased to know that our nationwide panel of SAMBRA-approved repairs ensure that your vehicle will receive high-quality repairs and service.
Assuring you of our continued best endeavors.
Kind regards
The PMD Team
Prime South Africa's reply18 May 2022, 19:14
Official
Dear Kamohelo C,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
Client service is very important to us and at PMD we always do our best to expedite the claims process.
On occasions where the initial information received is incomplete or requires further validation, we may make use of expert investigators to gain clarity on the claim.
We are pleased to confirm that your claim has been approved and the outcome has already been communicated to you.
You will be pleased to know that our nationwide panel of SAMBRA-approved repairs ensure that your vehicle will receive high-quality repairs and service.
Assuring you of our continued best endeavors.
Kind regards
The PMD Team