JL
Jerry L

1 reviews | Active since Jan 2018

17 Sept 2018, 11:43

Poor Prime Meridian Direct

Stay away from Prime Meridian Direct. They supply one of the poorest service you will ever get. After office hours they only supply road side assistance only for a maxim payment of R1000 regardless of what you are covered for. They can't even access your policy after office hours.

0
Replies (2)
Prime South Africa
Prime South Africa's reply17 Sept 2018, 13:15
Official

Dear Jerry Lamola,

Thank you for bringing your concern to our attention.

Your enquiry has been forwarded to our Market Conduct Department for immediate attention.

A thorough investigation is being conducted and we promise to provide preliminary feedback by 20 September 2018.

Assuring you of our continued best endeavours on your behalf.

Kind regards,

The PMD Team.

Prime South Africa
Prime South Africa's reply20 Sept 2018, 11:35
Official

Dear Jerryblazer,

Thank you for taking the time to raise your enquiry, it is of great importance to us.

We value all feedback that we receive from our policyholders as we strive to offer world class service during every interaction.

Although we do understand your unease we are obliged to maintain a strict application of our policy terms and conditions for the protection of all our policyholders.

Our Market Conduct Department will be in contact with you and provide you with a further detailed explanation regarding the operation of your policy benefits.

It will no doubt please you to be reminded that PMD makes no distinction in its premiums or claims processes whether a vehicle is being used for private or business purposes.

Assuring you of our continued best endeavours on your behalf.

Kind regards,

The PMD Team