MM
Maps M
1 reviews | Active since Dec 2024
05 Mar 2025, 06:59
Poor handling of claims
I am writing to express my dissatisfaction and frustration with the handling of my claim regarding the theft of my vehicle, a Polo Vivo, which occurred last month.
I have submitted all required documentation and followed the correct procedures to support my claim. However, I continue to receive agreements of loss that state you are only willing to pay R6,000. This amount is far below the actual value of my vehicle, and I find it unacceptable.
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Replies (3)MM
Maps M's updateReviewer Update
05 Mar 2025, 09:35Plz pay my valid claim , finish😡
MM
Maps M's update05 Mar 2025, 09:35
Reviewer Update
Plz pay my valid claim , finish😡
MM
Maps M's updateReviewer Update
06 Mar 2025, 14:40Stop calling us and asking us to sign the AOL which you state you only pay R6000. We will not sign the form
MM
Maps M's update06 Mar 2025, 14:40
Reviewer Update
Stop calling us and asking us to sign the AOL which you state you only pay R6000. We will not sign the form
Prime South Africa's replyOfficial
10 Mar 2025, 09:33Hello Maps M
Thank you for taking the time to share your concerns with us. We are truly sorry to hear about your dissatisfaction.
At Prime, we strive to provide clear and fair resolutions to all our clients. The Third Party Plus policy is designed to offer specific benefits, and the settlement amount reflects the terms and conditions of this policy, which were communicated at the purchase stage.
We would also like to inform you that a technician from our Market Conduct Department will be in contact with you shortly to discuss your concerns in more detail and assist in resolving this matter.
It will no doubt delight you to recall that PMD provides a range of affordable insurance products with great benefits to accommodate the pocket and needs of every-day South Africans.
Thank you for giving us the opportunity to assist you.
Thank you for taking the time to share your concerns with us. We are truly sorry to hear about your dissatisfaction.
At Prime, we strive to provide clear and fair resolutions to all our clients. The Third Party Plus policy is designed to offer specific benefits, and the settlement amount reflects the terms and conditions of this policy, which were communicated at the purchase stage.
We would also like to inform you that a technician from our Market Conduct Department will be in contact with you shortly to discuss your concerns in more detail and assist in resolving this matter.
It will no doubt delight you to recall that PMD provides a range of affordable insurance products with great benefits to accommodate the pocket and needs of every-day South Africans.
Thank you for giving us the opportunity to assist you.
Warm regards,
The Prime Team
Prime South Africa's reply10 Mar 2025, 09:33
Official
Hello Maps M
Thank you for taking the time to share your concerns with us. We are truly sorry to hear about your dissatisfaction.
At Prime, we strive to provide clear and fair resolutions to all our clients. The Third Party Plus policy is designed to offer specific benefits, and the settlement amount reflects the terms and conditions of this policy, which were communicated at the purchase stage.
We would also like to inform you that a technician from our Market Conduct Department will be in contact with you shortly to discuss your concerns in more detail and assist in resolving this matter.
It will no doubt delight you to recall that PMD provides a range of affordable insurance products with great benefits to accommodate the pocket and needs of every-day South Africans.
Thank you for giving us the opportunity to assist you.
Thank you for taking the time to share your concerns with us. We are truly sorry to hear about your dissatisfaction.
At Prime, we strive to provide clear and fair resolutions to all our clients. The Third Party Plus policy is designed to offer specific benefits, and the settlement amount reflects the terms and conditions of this policy, which were communicated at the purchase stage.
We would also like to inform you that a technician from our Market Conduct Department will be in contact with you shortly to discuss your concerns in more detail and assist in resolving this matter.
It will no doubt delight you to recall that PMD provides a range of affordable insurance products with great benefits to accommodate the pocket and needs of every-day South Africans.
Thank you for giving us the opportunity to assist you.
Warm regards,
The Prime Team