1 reviews | Active since Jun 2019
Poor handling of claim
CLAIM CL ********** 17 I got involved in a accident on 27/04/2019,PMD send the documents that I have to complete on the 29/04/2019. I completed the required documents and send it back to them the same day. I also send an Affidavit and completed the MTN form they requested from me on 10/05/2019.Today is the 15/06/2019 almost 2 months since the accident happened. But still PMD cannot give clearance to when I will be able to receive an outcome. Anza Mariba from the claim department stated several times that they have not, been able to finalize the claim due to outstanding cellphone records from MTN. Which is so frustrating, because I already submitted the Affidavit on the 10/05/2019 I even provided her with my itemised calls from MTN and a petrol card statement. I'm really frustrated and disappointed in PMD for their terrible claim process. I've submitted everything they requested from me and even more and now PMD is putting the blame on MTN for the delay in the claim. I hereby request an immediate outcome for this problem.
Thank you for taking the time to raise your frustration with us. We regret your experience as exceptional client service is important to us.
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to validate your claim, the more it costs us both.
A review of your claim revealed that your cell phone record data was found to be necessary in order to successfully validate to the circumstances surrounding your accident. Our Claims Team has confirmed that we have now received these records and that they are working tirelessly to ensure that your claim is concluded.
We are delighted to confirm that with PMD's comprehensive cover your claims excess reduces to zero - and it does so within short few months.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise your frustration with us. We regret your experience as exceptional client service is important to us.
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to validate your claim, the more it costs us both.
A review of your claim revealed that your cell phone record data was found to be necessary in order to successfully validate to the circumstances surrounding your accident. Our Claims Team has confirmed that we have now received these records and that they are working tirelessly to ensure that your claim is concluded.
We are delighted to confirm that with PMD's comprehensive cover your claims excess reduces to zero - and it does so within short few months.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team