JA
JEFFERSON A
1 reviews | Active since Dec 2014
17 Nov 2020, 07:35
POOR FEEDBACK
POOR FEEDBACK -REQUEST A CLAIM HISTORY LETTER / REPORT INDICATING THAT THE REGULAR DRIVER HAS BENE CLAIM FREE FOR THE PAST 36 MONTHS -STILL WAITING -POOR SERVICE
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Replies (2)
Prime South Africa's replyOfficial
17 Nov 2020, 08:07 Dear JEFFERSON,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply17 Nov 2020, 08:07
Official
Dear JEFFERSON,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
18 Nov 2020, 07:38Dear Jefferson, We appreciate the time you have taken to raise your dissatisfaction. Client service is of paramount importance to us as we strive to provide world-class client experience to our policyholders in line with our commitment to Treating Customers Fairly. We are surprised to learn of your dissatisfaction as our internal system confirms that your request for a Claims History letter was attended to on the day you had requested for it. Nevertheless, in order to assist you further, we have resent the letter to you. It will no doubt interest you to learn that we have introduced an innovative and affordable comprehensive cover which offers our policyholders a wider range of benefits with a unique reduce-to-zero excess. Assuring you of our continued best endeavours on your behalf. Kind regards,The PMD Team
Prime South Africa's reply18 Nov 2020, 07:38
Official
Dear Jefferson, We appreciate the time you have taken to raise your dissatisfaction. Client service is of paramount importance to us as we strive to provide world-class client experience to our policyholders in line with our commitment to Treating Customers Fairly. We are surprised to learn of your dissatisfaction as our internal system confirms that your request for a Claims History letter was attended to on the day you had requested for it. Nevertheless, in order to assist you further, we have resent the letter to you. It will no doubt interest you to learn that we have introduced an innovative and affordable comprehensive cover which offers our policyholders a wider range of benefits with a unique reduce-to-zero excess. Assuring you of our continued best endeavours on your behalf. Kind regards,The PMD Team