Poor customer services

Worst Customer service, with minor claims such as windscreen they’re always quick to assist, i got involved in a Car accident 2 weeks ago.They Approved my Claim and told me that they can’t assist with repairing the car because i chose the customized cover and it has grew to an amount of 20k and fixing the car Based on the quotation they got from the panel beaters they sent me to, it is 50 something thousand,mind you my vehicle bumber and one headlight is the only thing that is broken and the vehicle is moving nicely there isn’t any Futher damage,and they Said they could give a payout of that 20K then i can fix my car my self and promised to send me a Document of which i have to sign so they can give me the money, I have been calling them the whole week and they’re saying that the person who is dealing with my case is busy.The whole week Imagine..I wouldn’t recommend this insurance to Anyone,imagine having to go through a accident trauma and having to fight with Prime again for them to assist you.That is Mad Business.

Kind Regards Sarah Mahlangu