Poor Customer service not delivering

i had an 6 October 2015 and since i put on claim i do not get feedback it now 3 months full i have sent emails through to Ane i sent an email requesting feedback its not being given ,was given list of panel beaters to choose done but no go ahead regarding the repair the annoying part of it since 31st October 2015 they have been taking their premiums meaning i am paying for something i do not even have its a total ripoff ,after the accident i was told that my cover does not include storage i was only told when accident happen apparently its a new product was advertised on TV i was supposed to upgrade when i saw it, i paid R8000 for towing and again for storage as thy did not authorize A1 Assist to tow my car so with prime meridian it look like all thy need its money wen its time to deliver thy don't deliver .