NN
Ndumi N
1 reviews | Active since May 2021
24 Mar 2025, 15:19
Poor Customer service & Claims process
I registered my claim on the 27th of Fabruary 2025 for a glass replacement & the appointed company to replace my glass (The glass company) either ordered the wrong glass or the price waa ridiculously expensive which meant my excess was going to be high. I phoned PMD the following week to request that I pay for it and request for a refund. I got the glass which was almst R1200 less than what I was quoted, today on the 24th of March I still havent received my refund & I keep on phoning them to followup & I am told I will receive a form shortly to sign so that my refund gets processed. Over 2 weeks later after countless number of followups I still havent received the form.
I AM BEYOND DISSAPOINTED
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Prime South Africa's replyOfficial
24 Mar 2025, 16:19 Dear Ndumi, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply24 Mar 2025, 16:19
Official
Dear Ndumi, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.