1 reviews | Active since Jul 2024
Poor Customer Service
Claim was approved on time, thank you very much. I was then required to take the car in for repairs, i requested a delay in repairs as i did not have money for the car hire deposit which was R4000 But i kept receiving calls to take the car in as parts were ordered this calls were coming every 2 days under pressure, i had no choice but to borrow the money and took the car in for repairs i got the car hire for 30 days Now the car hire days have depleted and im told that they are waiting for parts, but i was told initially that the parts were ready and was put under pressure as parts were already ordered I brought this to the insurer's attention But all i get, is we will escalate and nothing is being done Every time i call. im told i cant speak to the manager or anyone else, i can only speak to the customer service agents who also have no idea how to assist me the fact that i cannot get hold of the claims consultant or the manager when i need them the most is appalling What a bad customer service, no one cares, they will leave you there dry and alone Im really very disappointed with the service received
Thank you for taking the time to share your experience with us. We understand how frustrating it must have been to encounter delays during the repair process.
At Prime, we strive to minimise delays, but certain factors, such as the availability of replacement parts, are beyond our control. In this instance, the required parts for your car were not readily available and had to be ordered.
Upon review, we can confirm that while most parts have arrived, two remain on back order. As these are non-critical parts, you are welcome to collect and use your car until they arrive. Our Claims Team will coordinate with you to return the car for final repairs once the remaining parts are available.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Assuring you of our continued best endeavours.
Kind regards, The Prime SA Team
Thank you for taking the time to share your experience with us. We understand how frustrating it must have been to encounter delays during the repair process.
At Prime, we strive to minimise delays, but certain factors, such as the availability of replacement parts, are beyond our control. In this instance, the required parts for your car were not readily available and had to be ordered.
Upon review, we can confirm that while most parts have arrived, two remain on back order. As these are non-critical parts, you are welcome to collect and use your car until they arrive. Our Claims Team will coordinate with you to return the car for final repairs once the remaining parts are available.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Assuring you of our continued best endeavours.
Kind regards, The Prime SA Team