AM
Andrew M
1 reviews | Active since Mar 2009
29 Apr 2024, 16:34
Poor Customer service
This is the worst insurance company to deal with. Log complaints with regarding to the repairs done by thier approved Panel beaters- Kangaroo in KZN. The shocking workmanship we have recieved is shocking, The panel beater releases a unrepaired vehicle back to the client. This putting the clients life at risk. Log a complaint and PMD failes to give feedback. Two Months later and we still arguing about the repairs.
Helpful (0)
Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
29 Apr 2024, 16:49Dear Andrew
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply29 Apr 2024, 16:49
Official
Dear Andrew
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
AM
Andrew M's updateReviewer Update
29 Apr 2024, 16:57BIG JOKE, my initial complaint was logged on 13.04.2024, Still waiting feedback from those 2 business days way back then.
AM
Andrew M's update29 Apr 2024, 16:57
Reviewer Update
BIG JOKE, my initial complaint was logged on 13.04.2024, Still waiting feedback from those 2 business days way back then.
AM
Andrew M's updateReviewer Update
02 May 2024, 14:56as usual a bunch of lies , still waiting for feedback. 2 days is up and no calls what so ever
AM
Andrew M's update02 May 2024, 14:56
Reviewer Update
as usual a bunch of lies , still waiting for feedback. 2 days is up and no calls what so ever
Prime South Africa's replyOfficial
06 May 2024, 08:44 Dear Mr Andrew,
Thank you for your post. It is particularly troubling to hear of your experience as client service is important to us.
Rest assured that our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage and according to the policy terms.
Our Market Conduct Team will be in contact with you in providing a way forward regarding this matter.
Rest assured that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service and are to you in the state that it was in prior to the accident.
Assuring you of our continued best endeavours.
Kind regards,
Prime South Africa.
Thank you for your post. It is particularly troubling to hear of your experience as client service is important to us.
Rest assured that our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage and according to the policy terms.
Our Market Conduct Team will be in contact with you in providing a way forward regarding this matter.
Rest assured that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service and are to you in the state that it was in prior to the accident.
Assuring you of our continued best endeavours.
Kind regards,
Prime South Africa.
Prime South Africa's reply06 May 2024, 08:44
Official
Dear Mr Andrew,
Thank you for your post. It is particularly troubling to hear of your experience as client service is important to us.
Rest assured that our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage and according to the policy terms.
Our Market Conduct Team will be in contact with you in providing a way forward regarding this matter.
Rest assured that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service and are to you in the state that it was in prior to the accident.
Assuring you of our continued best endeavours.
Kind regards,
Prime South Africa.
Thank you for your post. It is particularly troubling to hear of your experience as client service is important to us.
Rest assured that our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage and according to the policy terms.
Our Market Conduct Team will be in contact with you in providing a way forward regarding this matter.
Rest assured that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service and are to you in the state that it was in prior to the accident.
Assuring you of our continued best endeavours.
Kind regards,
Prime South Africa.