TM
Thembi M
1 reviews | Active since Oct 2024
11 Feb 2026, 11:16
POOR CUSTOMER SERVICE
Dear PMD team, I am sick and tired of being harassed by your Collections team, I always pay my policy on the 25th, 26th will get SMS acknowledging payment then instead of allocating it is sent straight to suspense account, come the 07th of the following month, they will call demanding payment and threatening me of cancelling the policy, I have been trying to address this for the past 12 months with no luck, can you kindly inform your team to stop harassing me while I am still busy searching for another insurance company, thank you
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Replies (2)
Prime South Africa's replyOfficial
11 Feb 2026, 12:52Hello Thembi, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply11 Feb 2026, 12:52
Official
Hello Thembi, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
12 Feb 2026, 15:46 Hello Thembi M,
Thank you for sharing your experience with us.
We understand how frustrating it can be receiving follow-up calls about payments, especially if you've already made them. At Prime, your time is important to us and we are committed to achieving client satisfaction.
Our records show that you were making payments using your Prime MotorTHRIFT policy number which meant remaining funds would not be allocated to your more appropriate Prime MotorASSIST Lite policy.
Our Market Conduct Team will contact you shortly to provide a detailed answer.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.
Unlike its competitors, Prime offers an excess that reduces to zero over 36 months when you remain claim-free, providing even greater value and peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply12 Feb 2026, 15:46
Official
Hello Thembi M,
Thank you for sharing your experience with us.
We understand how frustrating it can be receiving follow-up calls about payments, especially if you've already made them. At Prime, your time is important to us and we are committed to achieving client satisfaction.
Our records show that you were making payments using your Prime MotorTHRIFT policy number which meant remaining funds would not be allocated to your more appropriate Prime MotorASSIST Lite policy.
Our Market Conduct Team will contact you shortly to provide a detailed answer.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.
Unlike its competitors, Prime offers an excess that reduces to zero over 36 months when you remain claim-free, providing even greater value and peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team