Poor Customer Service

<p>I provided them with all the relevant information regarding my claim on 24/10/2016 via the email address which they provided me. On 25/10/2016 I provided them with the photographs which they requested. And then it all went quiet. On 01/11/2016 I received a sms informing me that they are making good progress on my claim and my claim have entered phase 2. On 04/11/2016 I received a sms informing me that Raksha is my point of contact. On 07/11/2016 I received a sms that my driver’s licence has been validated. I phoned their offices and spoke to Raksha to enquire about the progress of my claim. I was then told by her that they are waiting for my claim form. I then forwarded to her all the details, including the claim form which I submitted on 24/10/2016. She then told me that they have 30 days to process my claim and that they will not be able to give me feedback before that time. I have not heard from them since. I phoned them today 16/01/2017 to lodge a complaint about their lack of service and they gave me an email address to forward my complaint to. I am totally disgusted that no-one from their company have attempted to contact me since 07/11/2016. Absolutely poor, poor service. I am starting to doubt whether my car will ever be fixed. Claim no. CL ********** 15</p>