Item: Prime South Africa
Rating: 1
Author: Zanele G

Prime South Africa's replyOfficial

01 Apr 2026, 14:18

Hello Zanele, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.

You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.

Kind regards,
The Prime SA Team

Prime South Africa's reply01 Apr 2026, 14:18

Official

Hello Zanele, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.

You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.

Kind regards,
The Prime SA Team

ZG

Zanele G's updateReviewer Update

02 Apr 2026, 12:52

This is ridiculous. It’s unacceptable that you contacted me to inform me that I need to wait even longer for my car to be fixed. It has already been five months of driving around with a damaged car, which is completely unreasonable—especially since I’m still paying for insurance. On top of that, when I recently had my windscreen fixed, the supplier you arranged damaged my car. No one has followed up to check whether my complaint has been resolved.

ZG

Zanele G's update02 Apr 2026, 12:52

Reviewer Update

This is ridiculous. It’s unacceptable that you contacted me to inform me that I need to wait even longer for my car to be fixed. It has already been five months of driving around with a damaged car, which is completely unreasonable—especially since I’m still paying for insurance. On top of that, when I recently had my windscreen fixed, the supplier you arranged damaged my car. No one has followed up to check whether my complaint has been resolved.

Prime South Africa's replyOfficial

02 Apr 2026, 13:05

Hi Zanele,

Thank you for sharing your experience with us.

At Prime, we always do all in our power to avoid delays during the repair process as we know how difficult it can be to be without your car. It is also true that the repair process may be affected by several factors which are outside the control of the repairer, ourselves, and you. We do, however, pride ourselves in ensuring that cars are returned to clients in a good repaired condition.

Rest assured that we have already alerted our Market Conduct Team of your post and you will be provided with detailed feedback shortly.

We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.

Committed to resolving your concern with care.

Kind regards,
The Prime SA Team

Prime South Africa's reply02 Apr 2026, 13:05

Official

Hi Zanele,

Thank you for sharing your experience with us.

At Prime, we always do all in our power to avoid delays during the repair process as we know how difficult it can be to be without your car. It is also true that the repair process may be affected by several factors which are outside the control of the repairer, ourselves, and you. We do, however, pride ourselves in ensuring that cars are returned to clients in a good repaired condition.

Rest assured that we have already alerted our Market Conduct Team of your post and you will be provided with detailed feedback shortly.

We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.

Committed to resolving your concern with care.

Kind regards,
The Prime SA Team

ZG

Zanele G's updateReviewer Update

02 Apr 2026, 13:14

And I am not Sphindile, I am Zanele.....

ZG

Zanele G's update02 Apr 2026, 13:14

Reviewer Update

And I am not Sphindile, I am Zanele.....

Poor communication and long waiting period to get my car fixed.