Poor Communication and Bad Service from PMD

The service is very poor I have logged a claim on the 18th of February due to my car got involved in a car crash while it was packed on the side of the road, I have submitted everything they needed and in return I'm treated as if my car was the one at fault I have been calling ever since February till today and the feedback I receive is my claim is with the decision makers, nothing is being done Whenever I call them telling them I will lay a complaint they will sent me an email informing me that they are busy with my case and afterwards you will never hear anything from them anymore Today I called informing them that I am affected and my work is affected because I used my car for work purposes and I need a feedback they informed me same story that the claim is with the decision makers I then requested an email address of the supervisor the lady who was assisting me she said I must hold on so that she can ask for approval and then she came back to me saying that the supervisor is refusing with his/her email address She mentioned that I must lay a complain like any other customers under their complain email address I refused then I asked her to put her supervisor on the phone then, she said OK hold on.. I waited for more than 30 Minutes on the call and mind you I'm using my own airtime to call them Up until they hang up the call I'm extremely angry with the bad service I'm receiving from PMD

I'm paying for a car that I don't have its about four months now and nothing is happening

They will never call you You have to call them to get same feedback

Somebody out there please intervene Please help maybe this matter will be finalized 😭😭😭😭😭😡😡😡😡😡😡