ML
Mr. Ludz
1 reviews | Active since Dec 2020
27 Nov 2024, 15:50
Poor communication
Worst service and escalation process. You have to constantly call them to get feedback after being passed around from one department to another. Look elsewhere you’ll, thank me later.
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Replies (1)
Prime South Africa's replyOfficial
03 Dec 2024, 09:47Dear Mr L,
Thank you for your post. At Prime, we are committed to delivering world-class client service in every interaction.
We understand the frustration that delays can cause, and we always strive to minimize any hold-ups during the repair process. Our dedicated Assessing Team works diligently to ensure the correct parts are sourced promptly.
Upon reviewing your claim, we acknowledge there was a delay in the availability of parts. We are pleased to see that you have coordinated with our Vehicle Logistics Team to supply the necessary part, and we will reimburse you accordingly.
Our Market Conduct Department will reach out to provide you with more detailed information regarding your concern.
Additionally, you will be pleased to know that Prime offers 15 or 30-day car hire options to keep you mobile during such unforeseen incidents.
We assure you of our continued best efforts on your behalf.
Warm regards,
The Prime South Africa Team
The Prime South Africa Team
Prime South Africa's reply03 Dec 2024, 09:47
Official
Dear Mr L,
Thank you for your post. At Prime, we are committed to delivering world-class client service in every interaction.
We understand the frustration that delays can cause, and we always strive to minimize any hold-ups during the repair process. Our dedicated Assessing Team works diligently to ensure the correct parts are sourced promptly.
Upon reviewing your claim, we acknowledge there was a delay in the availability of parts. We are pleased to see that you have coordinated with our Vehicle Logistics Team to supply the necessary part, and we will reimburse you accordingly.
Our Market Conduct Department will reach out to provide you with more detailed information regarding your concern.
Additionally, you will be pleased to know that Prime offers 15 or 30-day car hire options to keep you mobile during such unforeseen incidents.
We assure you of our continued best efforts on your behalf.
Warm regards,
The Prime South Africa Team
The Prime South Africa Team