LM
Letlalo M
1 reviews | Active since Jun 2026
10 Jun 2026, 16:04
Poor Client Service ' they will take your money you will never be assistad when you claim.
Poor service ' join this insurance at your risk . I feel like this is **** because they will debit your money but once you are involved in accident' they will search for all loopholes not to pay or assist you. They will need everything 'that they can use against you as their clients' so that they can not pay . They don't care ' you will wait for weeks 'while they tell you they investigating.
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
10 Jun 2026, 16:24Hello Letlalo, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply10 Jun 2026, 16:24
Official
Hello Letlalo, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
12 Jun 2026, 18:03Hello Letlalo M,
Thank you for sharing your experience. We understand how frustrating it can be when a claim takes longer than expected.
At Prime, each claim is assessed carefully to ensure our outcomes are fair and accurate.
Our records show that your claim is currently in the final stages of assessment, with an expert report expected shortly. Once received, the claim will be promptly finalised.
Our Market Conduct Team has been alerted and is actively monitoring your claim to ensure that you receive clear feedback and resolution as soon as possible.
Prime is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply12 Jun 2026, 18:03
Official
Hello Letlalo M,
Thank you for sharing your experience. We understand how frustrating it can be when a claim takes longer than expected.
At Prime, each claim is assessed carefully to ensure our outcomes are fair and accurate.
Our records show that your claim is currently in the final stages of assessment, with an expert report expected shortly. Once received, the claim will be promptly finalised.
Our Market Conduct Team has been alerted and is actively monitoring your claim to ensure that you receive clear feedback and resolution as soon as possible.
Prime is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
LM
Letlalo M's updateReviewer Update
12 Jun 2026, 19:04There is no truth in this report/replay . To you Prime SA ‘the client is only important while you still debit their premium and enjoy their money . I was instructed to take the car to panel beaters for assessment and Quotation then later I have been called by remote assessor’ to inform me what are they going to fix . Everyday there is new story just to delay the process or to find a loopholes . What pains more ‘when you needs to speak with the relevant people responsible for the claim they are no longer available or they are busy they will call you back but you will never receive any call and your money will still be debited with no worries
LM
Letlalo M's update12 Jun 2026, 19:04
Reviewer Update
There is no truth in this report/replay . To you Prime SA ‘the client is only important while you still debit their premium and enjoy their money . I was instructed to take the car to panel beaters for assessment and Quotation then later I have been called by remote assessor’ to inform me what are they going to fix . Everyday there is new story just to delay the process or to find a loopholes . What pains more ‘when you needs to speak with the relevant people responsible for the claim they are no longer available or they are busy they will call you back but you will never receive any call and your money will still be debited with no worries